SNIVEL

These Terms of Service ("Terms") govern your use of the Snivel platform, including Book with Snivel (scheduling and booking), Sigs by Snivel (email signature management), and related services (collectively, the "Services"), operated by ODOV LLC, a North Carolina limited liability company ("we," "us," or "our"). By creating an account or using our Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Our Services

The Snivel platform provides the following services:

Book with Snivel: Online scheduling and booking pages with calendar integration, custom intake forms, approval workflows, reminders, and team management.
Sigs by Snivel: Email signature creation, management, and deployment to Gmail and Microsoft Outlook, with organization-level template control and branding.

Additional features and services may be added over time. We will notify you of material changes to the Services.

2. Account Terms

You must be at least 18 years old to use the Services.
You must provide accurate and complete information when creating your account.
You are responsible for maintaining the security of your account. Notify us immediately at support@snivel.com if you suspect unauthorized access.
You may not use the Services for any unlawful purpose or in violation of these Terms.
One person or entity may not maintain more than one free trial account.
If you create an account on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Free Trial

All new accounts receive a 30-day free trial with full access to all features.
Team plan trials are limited to 5 users during the trial period.
No credit card is required to start a trial.
At the end of your trial, you must subscribe to continue using the service.
If you do not subscribe within 30 days of trial expiration, your account will be frozen.

4. Subscription Plans

We offer Solo plans (for individuals) and Team plans (for organizations). Team plans are priced based on the number of users. Add-on services such as Sigs by Snivel may have separate plan tiers.

Subscriptions are billed on a recurring basis (monthly or annually).
All prices are in US dollars and exclude applicable taxes.
Sales tax, VAT, or GST is calculated and collected based on your location where required by law.
Annual subscriptions are billed upfront for the full year.
Business customers may provide a tax ID for tax exemption where applicable.

5. Billing & Payment

Payments are processed securely through Stripe. We do not store your credit card details.
We accept major credit cards (Visa, Mastercard, American Express, Discover).
Your subscription will automatically renew at the end of each billing period unless cancelled.
You will receive an email receipt for each payment.
You can update your payment method at any time through the billing portal.

6. Plan Changes

Upgrades

Upgrades take effect immediately.
You will be charged the prorated difference for the remainder of your billing period.
New features are available right away.

Downgrades

Downgrades take effect at the end of your current billing period.
You retain access to your current plan until the billing period ends.
No refunds or credits are issued for downgrades.
If downgrading to fewer user seats, you may need to remove users before the change takes effect.

7. Cancellation

You can cancel your subscription at any time from the billing portal.
Cancellations take effect at the end of your current billing period.
You retain access to paid features until your billing period ends.
No refunds are issued for partial billing periods or unused time.
After cancellation, your account will be frozen and you will lose access to the Services.

8. Failed Payments

You will receive email notifications about failed payments.
You have 14 days to update your payment method and resolve the issue.
If payment is not received within 14 days, your account will be frozen.
You can reactivate your account at any time by updating your payment method.

9. Account Status

Your account can be in one of the following states:

Active: Full access to all features included in your plan.
Trialing: Full access during your 30-day free trial period.
Past Due: Payment has failed. You have 14 days to resolve.
Frozen: Account suspended. Your data is retained but you cannot use the Services.

10. Acceptable Use

You agree not to use the Services to:

Violate any applicable law, regulation, or third-party rights.
Send spam, phishing messages, or unsolicited communications through booking pages or email signatures.
Upload or distribute malware, viruses, or malicious code.
Attempt to gain unauthorized access to other users' accounts or our systems.
Use automated scripts or bots to access the Services (except through our published APIs).
Misrepresent your identity or affiliation with any person or organization.
Use email signature deployment to distribute misleading, fraudulent, or illegal content.
Circumvent rate limits, usage quotas, or other service restrictions.
Resell, sublicense, or redistribute the Services without our written consent.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services.
Access the Services for the purpose of building a competitive product or service, or for benchmarking.

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.

11. Third-Party Integrations

The Services integrate with third-party platforms including Google Workspace, Microsoft 365, and Stripe. Your use of these integrations is also subject to their respective terms:

We are not responsible for the availability, accuracy, or content of third-party services. If a third-party integration becomes unavailable, we will make reasonable efforts to notify you but are not liable for resulting service interruptions.

12. Google API Services Compliance

Our use of Google API data complies with the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

Google user data is used only to provide features visible in the Snivel application.
Google user data is not transferred to third parties except as necessary to provide the Services.
Google user data is not used for advertising or sold to data brokers.
You may revoke our access to your Google data at any time.

For full details on how we handle Google data, see our Privacy Policy, Section 3.

13. Intellectual Property

Our Property

The Services, including all software, design, branding, and content created by us, are owned by SNIVEL and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand features.

Your Content

You retain ownership of all content you upload or create through the Services, including booking page content, signature designs, logos, photos, and custom branding. By uploading content, you grant us a limited license to host, display, and transmit that content solely for the purpose of providing the Services to you.

Signature Templates

Email signature templates provided by Snivel are licensed for use within the Services. The HTML output generated for your email signatures may be used freely in your email applications. Custom logos, photos, and branding you add to signatures remain your property.

14. Data & Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. Key points:

We use passwordless authentication and do not store passwords.
Payment data is processed by Stripe; we do not store credit card details.
OAuth tokens for Google and Microsoft are stored encrypted.
You can export your data or request deletion at any time.
Data is retained for 90 days after account cancellation, then permanently deleted.

15. Data Retention

Your data is retained while your account is active.
After account cancellation or freezing, your data is retained for 90 days.
After 90 days of inactivity, your data may be permanently deleted.
You can request data export at any time while your account is active.
Payment records are retained for 7 years for legal and tax compliance.

16. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

17. Service Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance. We are not liable for any damages resulting from service interruptions.

18. Limitation of Liability

To the maximum extent permitted by law:

Neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action or theory of liability.
Each party's total aggregate liability to the other for any claims arising from or related to these Terms or the Services shall not exceed the amount paid by you to us in the 12 months preceding the claim.
The foregoing limitations shall not apply to (a) either party's indemnification obligations, (b) either party's infringement of the other party's intellectual property rights, (c) liability arising from a party's gross negligence or willful misconduct, or (d) liability that cannot be limited by applicable law.
We are not liable for missed bookings, failed signature deployments, or calendar synchronization errors.

19. Indemnification

Your Indemnification

You agree to indemnify and hold harmless ODOV LLC and its officers, members, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from: (a) your violation of these Terms, (b) your violation of any third-party rights, or (c) content you upload or transmit through the Services.

Our Indemnification

We will indemnify and hold harmless you from any third-party claims that the Services, as provided by us, infringe any third-party intellectual property right, provided that this obligation does not apply to claims arising from: (a) your modification of the Services, (b) your combination of the Services with non-Snivel products or services, or (c) your continued use of the Services after being notified of the alleged infringement.

Indemnification Procedure

The indemnified party shall: (i) provide prompt written notice of the claim, (ii) grant the indemnifying party sole control of the defense and settlement, and (iii) provide reasonable cooperation at the indemnifying party's expense.

20. Termination

You may terminate your account at any time by cancelling your subscription and requesting account deletion.
We may suspend or terminate your account if you violate these Terms, with at least 5 business days' written notice, except where immediate suspension is reasonably necessary to prevent harm to other users, our systems, or third parties.
We may terminate your subscription for convenience upon 30 days' prior written notice, in which case we will refund any prepaid fees for the unused portion of the then-current subscription term.
Upon termination, your right to use the Services ceases immediately.
Upon termination or cancellation, you may request a data export within the 90-day retention period by contacting support@snivel.com. We will provide your data in a standard machine-readable format (e.g., JSON or CSV) within 15 business days.
Data retention after termination is governed by Section 15 of these Terms.
Sections that by their nature should survive termination will survive, including intellectual property, limitation of liability, indemnification, dispute resolution, and general provisions.

21. Dispute Resolution

Any disputes arising from or relating to these Terms or the Services will be resolved as follows:

Informal resolution: We encourage you to contact us first at support@snivel.com to attempt to resolve the dispute informally.
Governing law: These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws provisions.
Jurisdiction: Any legal proceedings shall be brought exclusively in the state or federal courts located in North Carolina, and each party irrevocably consents to such jurisdiction and venue.

22. Force Majeure

Neither party shall be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government actions, infrastructure or utility failures, Internet disruptions, or third-party service outages (including outages of cloud hosting providers, payment processors, or calendar API providers). The affected party shall provide prompt notice and use commercially reasonable efforts to resume performance.

23. Export Compliance

The Services may be subject to U.S. export control and sanctions laws. You may not use the Services if you are located in, or a national of, a country subject to U.S. embargo, or if you are on any U.S. government restricted party list. You agree to comply with all applicable export control and sanctions laws.

24. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by email or by posting a notice on our website. Your continued use of the Services after changes take effect constitutes acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Services.

25. General Provisions

Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and ODOV LLC regarding the Services and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether oral or written.
Severability: If any provision of these Terms is held to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. All remaining provisions shall continue in full force and effect.
Waiver: No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any provision shall not be deemed a waiver of any other provision.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.
No third-party beneficiaries: These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms.
Notices: We may send notices to the email address associated with your account. You may send notices to support@snivel.com.

26. Contact Us

If you have questions about these Terms or your account, please contact us at support@snivel.com.