These Terms of Service ("Terms") govern your use of Book with Snivel, a scheduling and booking service operated by SNIVEL ("we," "us," or "our"). By using our service, you agree to these Terms.
Free Trial
- All new accounts receive a 30-day free trial with full access to all features.
- Team plan trials are limited to 5 users during the trial period.
- No credit card is required to start a trial.
- At the end of your trial, you must subscribe to continue using the service.
- If you do not subscribe within 30 days of trial expiration, your account will be frozen.
Subscription Plans
We offer two plan types: Solo (for individuals) and Team (for organizations). Team plans are priced based on the number of users in your organization.
- Subscriptions are billed on a recurring basis (monthly or annually).
- All prices are in US dollars and exclude applicable taxes.
- Sales tax is calculated and collected based on your location where required by law.
- Annual subscriptions are billed upfront for the full year.
Billing & Payment
- Payments are processed securely through Stripe.
- We accept major credit cards (Visa, Mastercard, American Express, Discover).
- Your subscription will automatically renew at the end of each billing period unless cancelled.
- You will receive an email receipt for each payment.
- You can update your payment method at any time through the billing portal.
Upgrading Your Plan
You can upgrade your plan at any time from your account dashboard.
- Upgrades take effect immediately.
- You will be charged the prorated difference between your current plan and the new plan for the remainder of your billing period.
- Your new plan features will be available right away.
- Future billing cycles will be charged at the new plan rate.
Downgrading Your Plan
You can downgrade your plan at any time from your account dashboard.
- Downgrades take effect at the end of your current billing period.
- You will retain access to your current plan's features until your billing period ends.
- No refunds or credits are issued for downgrades.
- Your next billing cycle will be charged at the new, lower plan rate.
- If downgrading to a plan with fewer user seats, you may need to remove users before the change takes effect.
Cancellation
- You can cancel your subscription at any time from the billing portal.
- Cancellations take effect at the end of your current billing period.
- You will retain access to paid features until your billing period ends.
- No refunds are issued for partial billing periods or unused time.
- After cancellation, your account will be frozen and you will lose access to the service.
Failed Payments
If a payment fails, we will attempt to notify you and retry the payment.
- You will receive email notifications about failed payments.
- You have 14 days to update your payment method and resolve the issue.
- If payment is not received within 14 days, your account will be frozen.
- You can reactivate your account at any time by updating your payment method and paying any outstanding balance.
Account Status
Your account can be in one of the following states:
- Active: Full access to all features included in your plan.
- Trialing: Full access during your 30-day free trial period.
- Past Due: Payment has failed. Limited functionality until payment is resolved.
- Frozen: Account access is suspended. Your data is retained but you cannot use the service.
Data Retention
- Your data is retained while your account is active.
- After account cancellation or freezing, your data is retained for 90 days.
- After 90 days of inactivity, your data may be permanently deleted.
- You can request data export at any time while your account is active.
Taxes
- Prices displayed on our website exclude taxes.
- Applicable sales tax, VAT, or GST will be added at checkout based on your location.
- Tax rates are determined by your billing address.
- Business customers may provide a tax ID for tax exemption where applicable.
Changes to Terms
We may update these Terms from time to time. We will notify you of any material changes by email or by posting a notice on our website. Your continued use of the service after changes take effect constitutes acceptance of the new Terms.
Contact Us
If you have questions about these Terms or your account, please contact us at support@snivel.com.